Financial Coach & Supervisor

Position Description: 

Apply your knowledge of financial services to help refugees and immigrants reach their goals! The Financial Coach & Supervisor will be a member of the highly collaborative Financial Opportunity Center (FOC) team, which includes career training, social services, group financial literacy, and 1:1 financial and employment coaching. Through these services we strive to create culturally responsive programs that reduce barriers to opportunity through career advancement and improve financial stability through wealth building. The Financial Coach & Supervisor will help advance FOC initiatives in a dual role that includes: 

1. enrolling and working directly with participants at various stages of life and resettlement as they seek to set and achieve financial goals ranging from opening their first savings account, to homeownership, to starting their own business. 
2. supervising KOM’s growing number of Financial and Employment Navigators (FERNs) by providing regular case consultation and pursuing staff training or financial services that would enhance participant experience in the program. 

Responsibilities include: 

Outreach, Enrollment, and Case Management (40% of time): 

• Support the FOC team to create recruitment materials that increase awareness of financial coaching services and benefits 
• Monitor and improve upon the screening processes used to determine if applicants are a good fit for the program  
• Regularly monitor data and work with team to ensure timely and complete data entry  for enrolling and tracking participants across multiple data systems (Apricot, Salesforce, Workforce One). May require 1:1 individualized data coaching/monitoring and/or developing data trainings. 
• Stay current with KOM programs and external services that the financial team can leverage for referrals 

Financial Literacy Education (25% of time): 

• Support development of financial education curriculum and lesson plans tailored to client circumstances, needs, and interests 
• Develop or enhance pre– and post– training assessments and support the team in collecting participant feedback to be used for continuous improvement 
• Work with staff to prepare for or practice leading workshops as needed, including 1:1 prep time and observing workshops to provide real-time, constructive feedback to staff 

One-on-one Coaching Services (25% of time): 

• Meet regularly with enrolled participants, utilizing coaching techniques to motivate change and serving as a supportive accountability partner. Training in financial coaching skills will be provided. 
• Establish long-term relationships with participants, building retention strategies that encourage participants to return for on-going coaching sessions 
• Work with participants to develop a financial goal plan to track progress and celebrate success 
• Help clients access services and products to build net income and net wealth, including but not limited to: income support screenings, creating and managing a budget, credit counseling, navigating savings and lending opportunities, and identity theft recovery  
• Maintain timely and organized client records following KOM policies and contract guidelines 
• Facilitate connections between participants and other staff at KOM  
• Research and stay up-to-date on existing financial resources and the financial industry 

General Support (10% of time): 

• Attend partner meetings to share and learn financial coaching and education best practices  
• Attend weekly KOM staff meetings  
• Coordinating free annual tax clinics hosted at KOM with the Minnesota Department of Revenue 
• Provide walk-in services for refugees to address needs including navigating systems, completing paperwork, and contacting other agencies for referrals and follow-up 
• Attend out-of-state annual conferences and trainings required by KOM funders (travel/lodging costs and per diem paid by KOM) 
• Other duties as assigned 

Required Qualifications: 

• Extensive knowledge of financial services and systems 
• At least 5 years of (full-time equivalent) experience providing coaching, mentorship, or direct employee supervision, preferably in a field related to finances, employment or social services 
  • Associates degree may substitute for 1 year of experience; bachelor’s degree may substitute 2 years of experience, advanced degree may substitute 3 years of experience 
• Demonstrated ability to effectively build relationships with diverse individuals  
• Ability to collaboratively brainstorm, problem solve, and articulate a resolution-focused process 
• Highly approachable and collaborative work style with the ability to work independently 
• Strong written and verbal English skills, multi-lingual strongly preferred 
• Strong computer skills including Microsoft Office, internet searching, and data entry. Experience with report pulling and data monitoring a plus 
• Must pass a criminal background check 
• This position requires travel to program sites. Must have a valid driver’s license, vehicle for work purposes, and active car insurance coverage 

Preferred Qualifications (Any applicant demonstrating the skills needed to do the work outlined above will be considered for this position): 

• Experience in the finance industry, or other role with exposure to financial services such as savings, credit building, lending, home buying, etc.  
• Experience working in the social service sector with exposure to the rules regulating public programs such as a County Financial Worker 
• A Bachelor’s or advanced Degree in finance, accounting, or social work 
• Experience working with refugee, immigrant, English learner, and low-income populations 
• Knowledge of public programs, income eligibility guidelines, and navigating the benefits cliff 
• Familiarity with the LISC Financial Opportunity Center model 
• Proficiency in Sgaw Karen, Pwo Karen, Karenni, or Burmese 
• Individuals from immigrant and refugee communities highly encouraged to apply! 

To Apply: 

Email a resume, cover letter, and three professional references to Sara Johnson, Program Director– humanresources@mnkaren.org