Receptionist & Program Associate (Karen Speaking) Part-Time Temp

Salary: $21.00 – $25.00 per hour, depending on experience 

Status: Part-time Temporary, 20 hours/week  

Job Location: KOM office (in-person) 

Job Address: 2353 Rice St., Suite 240, Roseville, MN 55113 

Benefits: Eligible for Earned Sick and Safe Time (ESST) and regular employer-paid training. Position is not eligible for health, disability, or life insurance benefits. 

Reports to: Program Supervisor  

Posting Close Date: Open until filled  

Position Description

The Receptionist serves as the first point of contact for community members and refugee families seeking services at the Karen Organization of Minnesota (KOM). This position welcomes walk-in clients, answers phone calls, and helps connect individuals with appropriate programs and staff. The Receptionist supports staff with administrative tasks including client check-in, appointment reminders, follow-up phone calls, and basic data entry. This position plays an important role in ensuring that community members feel welcomed and can easily access KOM services. 

This position is being offered on a temporary basis (approx. 2-3 months) while our organization evaluates how to structure our front desk and administrative support functions. The selected candidate may have the opportunity to transition into a permanent role that will include reception responsibilities along with additional duties as the position evolves. 

Work Schedule 

This position will work: 8:30AM – 5:00PM Monday and Thursday plus four additional hours chosen between Tuesday, Wednesday, or Friday between 8:30AM-5:00PM. 

Note: Tuesday mornings (8:30 AM – 12:00 PM) are not available as a shift option. Some flexibility may be required depending on program needs. 

Key Responsibilities

Client and Guest Services 

• Welcome and assist everyone who comes through KOM’s doors. Includes collecting intake information and entry into Apricot database for every client. 

• Answer incoming phone calls and direct them to appropriate staff. Requires ability to use multi-line business desk phone. 

• Identify client needs and provide referrals to KOM programs or community resources 

• Manage client flow on walk-in days, tracking order to be served and assigning staff as they become available.  

• Respond to all voicemail and email inquiries in a timely manner 

• Assist staff with appointment reminder calls and follow-up calls to clients 

• Help clients complete registration or intake forms when needed 

Office Operations Support 

• Administrative support including mail merges, envelope stuffing, maintaining office supply inventory, etc. 

• Distribute incoming mail and packages 

• Maintain a clean and welcoming reception and lobby area 

• Assist with data entry and administrative support as needed 

• Support organizational outreach events and activities when needed 

Qualifications 

Minimum Qualifications 

• U.S High School Diploma required 

• Native or fluent proficiency in Sgaw Karen. Pwo Karen and Karenni ability a plus. 

• Strong English communication skills 

• Experience in customer service, reception, or community services preferred 

• Strong phone communication skills 

• Basic computer skills (Microsoft Word, Outlook, data entry) 

Required Skills and Knowledge:  

The ideal candidate for this position will have an interest in community service and supporting refugees from Burma and other immigrants living in Minnesota.  

• Ability to speak, read, and write fluently in English and S’gaw Karen. Ability to speak one or more of the following languages is a plus: Pwo Karen, Karenni, Burmese, or Thai. 

• Ability to type in Karen is also a plus. 

• Strong organizational and prioritization skills 

• Ability to work with individuals from diverse cultural backgrounds 

• Friendly and approachable with ability to remain calm and professional in all situations 

• Ability to work remotely if needed (access to the internet, very responsive via email and phone, willing to learn Microsoft Office 365 and other computer programs) and in-person at KOM’s office in Roseville. KOM will provide a laptop.  

• Ability to work independently and take initiative 

About Karen Organization of Minnesota 

The Karen Organization of Minnesota (KOM) is a nonprofit organization dedicated to supporting refugee and immigrant communities as they resettle, integrate, and become increasingly self-sufficient in the United States. KOM provides a wide range of programs and services including social services, employment and training, youth programs, health navigation, financial empowerment, and walk-in support. 

Equal Opportunity Employer 

Karen Organization of Minnesota is an Equal Opportunity Employer. We encourage applicants from diverse backgrounds and communities to apply. 

To Apply:  

Please submit a resume, cover letter, and 3 professional references to: Austere Apolo | humanresources@mnkaren.org