Lead Family Education Mentor

Position Title: Lead Family Education Mentor

Status: Full time with benefits 

Salary Range: $60,000 to $65,000 depending on qualifications 

Benefits: Health insurance (100% of premium covered), life insurance, short-term disability insurance, approx. 180 hours/year of paid time off, 10 paid holidays, and regular employer-paid training opportunities  

Position Summary: 

The Lead Family Education Mentor plays a critical role within the Family Education Supports Collaborative, funded by an RPO grant and led by KOM as the Lead Agency. This senior direct service role provides strong peer leadership within the cohort of Family Mentors working across the collaborative. The Lead Mentor ensures consistent and effective implementation of coordinated services on the ground. This position will support case management, referrals, and ensure shared practices across all partners. The ideal candidate will have experience with the MRIS system, strong leadership abilities, and be passionate about education and refugee services.  

Responsibilities: 

Program Coordination and Case Management:  

• Acts as the point person for all incoming referrals, assisting with eligibility and priority screening, designating case assignment, and responding to referring entity.    

• Ensures that all referrals are responded to promptly, and participants are connected with appropriate services in a timely manner.  

• Maintain accurate documentation and data entry in MRIS (Minnesota Refugee Information System) to ensure compliance and efficient service delivery.  

Leadership and Peer Support:  

• Provides leadership and peer support within the cohort of Family Mentors across the collaborative, promoting a sense of community and teamwork.  

• Facilitates virtual and in-person collaboration ensuring mentors remain connected and supported.  

• Ensures all partner agencies’ work aligns with funder contract requirements and fidelity to the service provision model by facilitating peer file reviews, contributing to regular meetings, and providing 1:1 data entry training as needed.   

• Leads bi-weekly cohort meetings and engage Family Mentors in shared practices, processes, and tools, promoting consistency in service implementation.  

Problem-Solving and Resource Sharing:  

• Serves as the first point of contact for Family Mentors when they encounter challenges or need support in navigating participant services.  

• Facilitates the sharing of resources, knowledge, and tools among the cohort to improve service delivery and problem-solving capabilities.  

• Actively works with Family Mentors to troubleshoot issues, identify solutions, and escalate concerns to Lead Agency management when necessary.  

Collaboration and Partnership Development:  

• Collaborates closely with the Lead Agency’s Program Director and Collaboration Facilitator to ensure the implementation of collaborative priorities, processes, policies, and tools across all partner agencies.  

• Promotes the adoption of shared practices, processes, and tools by all Family Mentors, ensuring a consistent, high-quality approach to serving refugee families.  

• Serves as a liaison between Family Mentors and the Lead Agency’s management, helping to bridge the gap between on-the-ground service delivery and programmatic oversight.  

Programmatic Support and Evaluation:  

• Assists with monitoring and evaluating service outcomes and effectiveness, contributing to continuous improvement efforts across the collaborative.  

• Supports the development and refinement of service implementation tools, processes, and practices that align with ORR requirements and the collaborative’s goals.  

• Participates in regular meetings with Lead Agency management and other partners to assess program progress and identify areas for improvement.  

MRIS Expertise:  

• Utilizes the MRIS system for data entry, referral management, and tracking participant outcomes, ensuring compliance with program requirements.  

• Provides training and ongoing support to Family Mentors in using MRIS to ensure accurate and timely documentation of services provided. 

Required Minimum Education and Experience: 

• Bachelor’s degree in social work, education, human services, or a related field, or equivalent experience.  

• 3+ years of experience in direct service roles, preferably within refugee or immigrant-serving organizations.  

• Demonstrated experience with the MRIS system is required.  

• Proven leadership or peer support experience, with the ability to mentor and guide others in a collaborative team environment.  

• Strong understanding of family education and support services, particularly for refugee and immigrant populations.  

• Excellent communication, coordination, and organizational skills, with the ability to manage complex workflows and partnerships.  

• Experience facilitating virtual collaboration tools such as MS Teams or other platforms.  

Preferred Qualifications: 

• Strong interpersonal skills with the ability to foster collaboration and cohesion among partners.  

• Ability to manage multiple priorities and case loads, while ensuring timely, high-quality service delivery.  

• Commitment to equity, inclusion, and cultural competency, with experience working with diverse populations.  

• Experience in problem-solving and conflict resolution within a collaborative or team setting.  

• Knowledge of ORR programs and refugee resettlement services is highly preferred.  

This role is ideal for someone who is passionate about family education, refugee services, and has the experience needed to lead and support a team of Family Mentors while ensuring the highest standards of service delivery.  

To Apply: 

Email your resume, cover letter, and 3 professional references to humanresources@mnkaren.org. Position open until filled.