Youth Program Manager

Location: Hybrid at KOM offices, remote school and partner sites in the Metro, and from home. Regular travel is required for this position.
Status: Full-time, exempt (M-F 8:30-5:00; some evening/weekend hours required)
Salary: $58,000 – $68,000 annually
Benefits: Health insurance (100% of premium covered for employee), life insurance, short-term disability insurance, approx. 180 hours/year of paid time off, 10 paid holidays, and regular employer-paid training opportunities
Reports to: Program Director
Posting Close Date: Open until filled

Position Summary: 

The Karen Organization of Minnesota seeks a Youth Programs Manager who is experienced in and passionate about reducing educational barriers and increasing academic success for refugee youth and their families. The Program Manager will support two program teams:  

1) the Youth and Family Coaching (YFC) program that provides culturally responsive and linguistically appropriate intensive case management, individualized interventions, and mentorship to refugee youth showing signs of disengagement from school and their families.  

2) the youth afterschool enrichment programs that foster pride in Karen cultural heritage, build excitement for post-secondary education and career opportunities, and support academic success through tutoring and mentorship.  

Responsibilities: 

     Staff Supervision and Development 

  • Provide orientation, training, and day-to-day supervision to the Coaching and afterschool programs, supporting teambuilding and employees’ professional growth 
  • Facilitate team meetings and regularly scheduled one-on-one coaching sessions with staff 
  • Monitor team progress towards program goals across multiple contracts and programs, recommending changes and improvements as needed 
  • Approve staff timecards, time off requests, and reimbursement requests 
  • Supervise office at least 1 day per week 

      Quality Program Service Delivery 

  • Work with the Database Administrator and utilize reporting tools across multiple databases (Apricot, MRIS) to monitor program services documentation and policy compliance 
  • Advise on and actively support staff to resolve challenging cases 
  • Regularly (at least monthly) observe and evaluate afterschool programming sessions, providing structured and practical feedback to staff relating to core areas of quality youth programming 
  • Engage youth team in a data-driven continuous program improvement process annually and support youth staff in implementing steps toward an identified improvement goal 
  • Support youth staff in curriculum planning, development, and design, as well as identifying community experts to contract with for specialized topics 

     Community Outreach and Engagement 

  • Conduct outreach efforts with educational, social service, and community organizations that enhance wraparound services to participants and generate referrals to KOM programs 
  • Engage in community, youth leader, parent, and school district meetings, staying current with youth needs and interests and identifying opportunities for partnership/program growth 

Required Minimum Education and Experience: 

Meet ONE of the following combinations of education and experience: 

  • Bachelor’s Degree or higher AND 2 years (FT equivalent) of relevant experience OR 
  • Associates Degree AND 4 years (FT equivalent) of relevant experience OR 
  • High school diploma, Adult Diploma, or GED from an American or International education institution AND 6 years (FT equivalent) of relevant experience 

Required Competencies (Knowledge, Skills, & Behavior): 

  • High level of competency in Word, Excel, Outlook, PowerPoint and database applications 
  • Strong organizational management skills with the ability to set and achieve program outcomes, with the ability to hold self and staff accountable in meeting key performance indicators 
  • Demonstrated ability to coach others and/or develop high-performing teams  
  • Applied knowledge of quality youth program design and curriculum planning/improvement 
  • Excellent cross-cultural communication skills and ability to work with people from diverse backgrounds and perspectives 
  • Experience in database monitoring to track program outcomes 

Beneficial Knowledge or Experience: 

  • Experience with youth mentorship highly desired
  • Knowledgeable about educational systems and trends in Minnesota 
  • Demonstrated knowledge about the culture of different refugee groups, including Karen, Karenni, Afghan, Ethiopian, and Ukrainian. Qualified Karen, Karenni, and/or Burmese-speaking candidates or individuals from a refugee background are highly encouraged to apply 

To Apply: 

Email your resume, cover letter, and 3 professional references to Sara Johnson, Program Director, at humanresources@mnkaren.org. 

The Karen Organization is an Equal Opportunity Employer. All qualified applicants and employees will be considered for employment and advancement without regard to gender, race, ethnicity, national origin, age, religion, disability, sexual orientation, marital status, or any other basis protected by applicable laws. This policy applies to all employment practices and terms and conditions of employment, including, but not limited to: promotions, transfers, compensation, terminations, training, and participation in KOM-sponsored benefits or programs. Employees and applicants should raise any concerns they might have regarding possible discrimination or harassment with KOM’s Co-Executive Directors.   

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