Front Desk and Program Associate (Bilingual Karen/English)

Position Title: Front Desk and Program Associate (Bilingual Karen/English)

Reports to: Program Supervisor

Salary Range: $16.50-$19.50 per hour depending on qualifications and experience.

Location: KOM office

Status: Full time, 40 hours/week

Benefits: Health insurance (100% of premium covered for employee), life insurance, short-term disability insurance, approx. 180 hours/year of paid time off, 10 paid holidays, and regular employer-paid training opportunity. The Karen Organization of Minnesota is an equal opportunity employer committed to providing a welcoming, collaborative, and supportive work environment.

Primary Purpose of this position:

The Front Desk and Program Support Associate will provide exceptional customer service to visitors. Administrative and programming support to staff at the Karen Organization of Minnesota (KOM). This position offers the opportunity to acquire skills in several areas of office administration and customer service while helping newly arrived refugees from Burma connect with resources to help them succeed in their new home.

Duties and Responsibilities:

• Open the office at the start of business hours and ensure the office is closed and locked at the end of the business day.
• Greet clients, volunteers, and other visitors at the front desk in a friendly and professional manner.
• Screen walk-in clients to assess service needs.
• Use computer database to look up client records and edit information.
• Assist KOM program staff with data entry, program/event outreach via telephone, making follow up phone calls and other record-keeping tasks as needed.
• Answer the phone and transfer calls to the appropriate KOM staff member.
• Complete short translation tasks as needed.
• Assist in making copies, delivering mail, ordering supplies, organizing, and monitoring office supply inventory, preparing for special events, and other general office duties.
• Attend regular staff meetings.
• Other duties as assigned.

Qualifications:

• HS diploma or GED
• Interest in office administration, immigrant, and refugee issues, and/or human services
• Able to speak, read, and write in English and Karen languages. Proficiency in Karenni and Burmese also highly desired.
• Typing skills in English required; ability to type using the Karen alphabet also highly desired.
• Ability to communicate professionally in person and on the phone.
• Customer service skills
• Good punctuality and reliability
• Strong organization and attention to detail
• Proficiency using Microsoft Word, Excel, Outlook, PowerPoint, and Publisher
• Proficiency using the internet and database software to enter client data.

Normal work environment and schedule:

Monday –Friday, 8:30 a.m. – 5:00 p.m. at KOM office

Staff will be expected to present themselves in a professional manner and dress according to client, employer, and other KOM external customer norms.

To Apply:

Email your resume, cover letter and 3 professional references to humanresources@mnkaren.org

POSITION OPEN UNTIL FILLED