Location: Hybrid (At least 2 days/wk. at KOM office in Roseville or partner sites in Twin Cities Metro, MN; remaining time remote subject to approval)
Status: Full-time, exempt (M-F 8:30-5:00; some evening/weekend hours required)
Salary: $58,000 – $68,000 annually
Benefits: Health insurance (100% of premium covered for employee), life insurance, short-term disability insurance, approx. 180 hours/year of paid time off, 10 paid holidays, and regular employer-paid training opportunities
Reports to: Program Director
Posting Close Date: Open until filled
KOM is seeking a Consortium Coordinator to foster collaboration among five nonprofit agencies serving newly arrived refugee and asylee youth through mentorship as well as among a larger network of 20+ refugee resettlement service providers. Key skills include exceptional communication, project management, and consensus-building abilities. This position will be tasked with ensuring consistent and effective service delivery and have an important role in building a healthy, inclusive, and collaborative environment for all partner staff.
CORE OBJECTIVES AND RESPONSIBILITIES:
Optimize consortium collaboration and communication
- Lead the implementation of efficient coordination and communication tools between consortium team members.
- Facilitate meetings internally and with various types of stake holders, including preparing agendas, recording meeting minutes, and emailing out meeting summaries with task deadlines.
- Disseminate information (verbally and in writing) clearly and concisely amongst and between managers, funders, direct service staff, contractors, and volunteers.
- Gather, share, and evaluate relevant information from within or outside the consortium and support interagency managers in making effective decisions and implementing actions.
- Work with consortium partners to establish or revise mechanisms for partner accountability, under-performance, and conflict resolution.
Contributes to a strong and well supported team
- Identify and implement opportunities for direct service staff to get to know one another to improve consortium collaboration efforts and practice self-care.
- Support new-staff onboarding by leading introductory training, scheduling funder-provided trainings with appropriate staff, and facilitating job shadowing amongst partner agencies.
- Identify consortium-wide training gaps and find trainers/educational resources.
High quality, timely, and consistent delivery of services across consortium agencies
- Acts as the point person for all incoming referrals, assisting with eligibility and priority screening, designating case assignment, and responding to referring entity.
- Evaluates progress towards contract goals by regularly monitoring results across consortium partners and helps to identify strategies for improvement when outcomes are not being met.
- Ensures all partner agencies’ work aligns with funder contract requirements and fidelity to the service provision model by facilitating peer file reviews, contributing to regular meetings, and providing 1:1 data entry training as needed.
- Promotes cross learning and shares best practices including developing and implementing screening tools, written standard operating procedures, training guides, and shared policy documents.
- Leads the development and implementation of a shared volunteer management process including recruitment, training, and retention with support from a Consultant.
Builds and maintains external relationships that enhance service delivery and accessibility
- Build strong relationships with other Consortium Coordinators across the larger network of RPO service providers, actively contributing to problem solving, task groups, and special projects
- Building relationships with District Family Coach Connectors, school administrators, and teachers to help increase accessibility of coaching services to K-12 youth within Metro schools
- In partnership with the Consortium Outreach and Activities Coordinator, inform relevant stakeholders at state, local, and community levels about the coaching program
Minimum Education and Experience
- Bachelor’s Degree (American or international) or equivalent management experience
- At least 3 years of professional experience in effective project management, preferably in interagency coordinated services
- High level of competency in Word, Excel, Outlook, PowerPoint, and database applications
- Must be able to travel within the Twin Cities to attend partner meetings and community events
- Enjoys working collaboratively to achieve shared goals
- Thrives on diversity of people and perspectives
- Balances leadership and collaboration, knowing when to initiate improvements and when to lean into partner and staff expertise to address challenges in meeting contractual obligations
- Communicates clearly and confidently with others to engage and influence
- Promotes dialogue and messages in a way that builds confidence and trust
- Proven capacity to take personal responsibility and hold others accountable for delivering timely, quality, and accessible services
- Able to lead difficult conversations
- Experience building sustainable relationships/networks to support youth and families
- Demonstrated ability to develop self and others to help realize fullest potential
Preferred Experience and Knowledge
- Knowledge and understanding of immigrant and refugee populations, including Karen, Karenni, Burmese, Afghan, Ukrainian, Ethiopian, Somali, and others. Multilingual candidates and individuals from refugee backgrounds strongly encouraged to apply.
- Knowledge of RPO/ORR programs or resettlement services/networks in Minnesota
- Familiarity with MRIS data system
- Knowledge of youth mentorship models, particularly Check and Connect
To Apply: Please submit a resume, cover letter and 3 professional references to: firstname.lastname@example.org. Position open until filled.
The Karen Organization is an Equal Opportunity Employer. All qualified applicants and employees will be considered for employment and advancement without regard to gender, race, ethnicity, national origin, age, religion, disability, sexual orientation, marital status, or any other basis protected by applicable laws. This policy applies to all employment practices and terms and conditions of employment, including, but not limited to promotions, transfers, compensation, terminations, training, and participation in KOM-sponsored benefits or programs. Employees and applicants should raise any concerns they might have regarding possible discrimination or harassment with KOM’s Co-Executive Directors.